News for 'customer complaint'

Digital payments in India to double to $7 tn by 2030

Digital payments in India to double to $7 tn by 2030

Rediff.com14 Jul 2024

With digital adoption fast gaining currency, India is likely to see retail digital payments double to $7 trillion by 2030 from current levels, a study by Kearney and Amazon Pay said. In the report 'How Urban India Pays', Kearney-Amazon Pay said strong adoption of digital payments in online purchases has potentially led to a permanent shift in consumer behaviours, fuelling offline adoption as well.

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Portal for info on unclaimed bank deposits to be ready in 3-4 months: RBI

Rediff.com6 Apr 2023

Reserve Bank of India on Thursday said a centralised portal would be ready in three to four months wherein depositors and beneficiaries can access details of unclaimed deposits across various banks. As of February this year, about Rs 35,000 crore of unclaimed deposits were transferred to RBI by public sector banks in respect of deposits which were not operated for 10 years or more. "In order to improve and widen the access of depositors/beneficiaries to such data, RBI has decided to develop a web portal to enable search across multiple banks for possible unclaimed deposits based on user inputs," RBI Governor Shaktikanta Das said while announcing the first bi-monthly monetary policy for the current financial year.

How To Stay Safe From UPI Frauds

How To Stay Safe From UPI Frauds

Rediff.com2 Dec 2024

Link your UPI app to a separate bank account or wallet that has only a limited sum.

Swiggy, Zomato and others get 15 days to submit complaint redressal plan

Swiggy, Zomato and others get 15 days to submit complaint redressal plan

Rediff.com13 Jun 2022

The government on Monday asked online food business operators like Swiggy and Zomato to submit a proposal within 15 days on improving their consumer grievance redressal mechanism amid rising complaints from customers. The department of consumer affairs directed e-commerce FBOs "to transparently show consumers the breakup of all charges included in the order amount such as delivery charges, packaging charges, taxes, surge pricing etc." According to an official statement, "The Department of Consumer Affairs has directed major e-commerce Food Business Operators (FBOs) to furnish the current framework as well as a proposal on improving the consumer grievance redressal mechanism within 15 days."

Paytm accuses 7 more customers of cheating

Paytm accuses 7 more customers of cheating

Rediff.com21 Dec 2016

The company, however, has not identified any of its officials despite mentioning that its employees facilitating refunds have been assigned specific login id and passwords, making it easier to identify those who processed which refunds

Cyber criminals make woman lawyer strip on camera, send Rs 14 lakh

Cyber criminals make woman lawyer strip on camera, send Rs 14 lakh

Rediff.com9 Apr 2024

A woman lawyer in Bengaluru fell prey to cyber criminals and during 'video arrest' for two days she not only lost money to the tune of Rs 14.57 lakh but also posed nude on camera for them, police sources said on Tuesday.

TMC's actor-MLA attacks restaurant owner for 'abusing' Abhishek Banerjee

TMC's actor-MLA attacks restaurant owner for 'abusing' Abhishek Banerjee

Rediff.com8 Jun 2024

The MLA later said he wanted to apologise to Alam as he should have controlled his anger.

Tech under work to detect pesky calls, messages

Tech under work to detect pesky calls, messages

Rediff.com28 Nov 2022

Telecom regulator Trai on Monday said that it is working on various technologies to detect pesky calls and messages along with a joint action plan with other regulators to curb financial frauds. The Telecom Regulatory Authority of India (Trai) said that Unsolicited Commercial Communication (UCC) or pesky communication is a major source of inconvenience to the public and impinges on the privacy of individuals. "Now complaints are reported against Unregistered Telemarketers (UTMs), where a surge has been seen in pushing various kinds of UCC SMSes. Additionally, UCC calls are also one of the concerns which need to be dealt with equally along with UCC SMSes," it said.

Cyberfraud Thrives On Fear!

Cyberfraud Thrives On Fear!

Rediff.com29 Jan 2025

The number of cyberfraud cases has skyrocketed from 2,677 in 1999-2000 to 29,082 in FY24 -- more than a 10-fold increase. The RBI pegs digital payment frauds at Rs 1,457 crore in FY24, up more than five times in a year. It's not just the number of frauds. What's alarming is the growing sophistication of the fraudsters, exposing the vulnerabilities within the financial system, observes Tamal Bandyopadhyay.

30 flyers held for 'smuggling' flee Lucknow airport

30 flyers held for 'smuggling' flee Lucknow airport

Rediff.com4 Apr 2024

Thirty people who were detained at the Lucknow airport for allegedly smuggling gold into the country escaped after one of them pretended to fall sick and created chaos, officials said.

Indian student facing US admission fraud charge to return under plea deal

Indian student facing US admission fraud charge to return under plea deal

Rediff.com4 Aug 2024

Aryan Anand had submitted fake and falsified documents to secure admission into Lehigh University, a private research university in Pennsylvania for the 2023-2024 academic year.

Complaints over flight cancellations, denial of boarding dip in FY22

Complaints over flight cancellations, denial of boarding dip in FY22

Rediff.com20 Aug 2022

As air travel gathered steam in financial year 2021-22 (FY22) after being restricted the previous year, fewer passengers were affected by flight cancellations. Directorate General of Civil Aviation (DGCA) figures show that there were 40 per cent fewer flyers in FY22 than in FY20, but 60 per cent fewer passengers were impacted by cancellations, and 80 per cent fewer passengers were denied boarding. FY20 was the last financial year when India's booming aviation industry carried out full-scale operations before being completely grounded for a couple of months due to the Covid-19 pandemic.

VHP wants Muslim sellers banned from Hindu religious sites

VHP wants Muslim sellers banned from Hindu religious sites

Rediff.com9 Jul 2024

The Vishva Hindu Parishad (VHP) on Tuesday claimed that Muslims are selling puja items at various Hindu pilgrimage sites by 'concealing' their identity and urged all state governments to take effective steps to prevent them from running such shops 'so that the faith of Hindus is not hurt'.

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

Now, dead frog found in potato wafer packet in Gujarat

Now, dead frog found in potato wafer packet in Gujarat

Rediff.com19 Jun 2024

The complaint came days after a Mumbai resident claimed to have found a piece of human finger in the ice cream he had ordered online.

Bank frauds: Limited liability for customers?

Bank frauds: Limited liability for customers?

Rediff.com22 Aug 2016

If RBI's recommendations are finalised, it will give more teeth to the existing fair practice code

Income tax refund Trojan targets Android customers of 27 banks

Income tax refund Trojan targets Android customers of 27 banks

Rediff.com22 Sep 2021

A banking Trojan malware has been detected in the Indian cyberspace that is lurking to attack bank customers using Android phones and has already targeted those from more than 27 public and private sector banks, the country's federal cyber security agency said in a latest advisory.

Failed ATM transaction: Bank must repay in 7 days

Failed ATM transaction: Bank must repay in 7 days

Rediff.com27 May 2011

The Reserve Bank of India on Friday directed banks to reimburse customers for amounts wrongfully debited from their accounts in failed ATM transactions within seven days of an account holder's complaint or else pay a Rs 100 per day compensation.

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

Rediff.com22 Jul 2024

'A lot of them are converted to other tokens, and since crypto is dealt with internationally, it can go to any exchange in any country.'

Paytm alleges 15 customers cheated it, CBI registers FIR

Paytm alleges 15 customers cheated it, CBI registers FIR

Rediff.com16 Dec 2016

The complaint from the Manager Legal M Sivakumar claimed that the company makes payment for defective products received by a customer and also arranges a reverse pickup of the damaged product which is sent to the merchant.

Beware Of This SCAM!

Beware Of This SCAM!

Rediff.com3 May 2024

'Avoid rushing into any financial transactions or disclosing personal information.'

No coercive steps against Wankhede in Sushant drugs case, says HC

No coercive steps against Wankhede in Sushant drugs case, says HC

Rediff.com1 Apr 2024

The Bombay high court on Monday said no coercive steps shall be taken against IRS officer Sameer Wankhede till April 10 on notices issued to him on the NCB's preliminary inquiry over irregularities in a drugs case related to actor Sushant Singh Rajput's death.

Railways tops in corruption complaints: CVC

Railways tops in corruption complaints: CVC

Rediff.com3 Aug 2016

As many as 12,394 complaints of alleged corruption were received against railway employees.

How did investors miss Byju's numerous red flags?

How did investors miss Byju's numerous red flags?

Rediff.com18 Mar 2024

Byju's is set to go the way of Housing.com and Zilingo. It is only a matter of time. Indeed, the coup attempted by investors will ensure that, says Debashis Basu.

WazirX Seeks FBI Help To Recover $230M

WazirX Seeks FBI Help To Recover $230M

Rediff.com31 Jul 2024

WazirX lost about 45 per cent of its crypto assets to the security breach. People privy to the discussions say North Korea has been mentioned.

IndiGo leads in on-time-performance at four metro airports

IndiGo leads in on-time-performance at four metro airports

Rediff.com22 Mar 2022

IndiGo had the best on-time performance (OTP) of 95.4 per cent at four metro airports in February, while Go First secured the number two position with 94.1 per cent in the same month, according to data released by aviation regulator DGCA. Bengaluru, Delhi, Hyderabad, and Mumbai were the four airports where Indigo had the best OTP, the data released on Monday said. In January, the situation was inverse as Go First had logged the best OTP of 94.5 per cent at the four airports while IndiGo was at number two with 93.9 per cent OTP.

Sameer Wankhede moves HC against ED's money laundering case

Sameer Wankhede moves HC against ED's money laundering case

Rediff.com10 Feb 2024

Wankhede, a 2008-batch Indian Revenue Service (IRS) officer of the Customs and Indirect Taxes cadre, has moved the Bombay High Court seeking protection from any coercive action by the anti-money laundering agency.

UP doctor duped of Rs 60 lakh after 'digital arrest'

UP doctor duped of Rs 60 lakh after 'digital arrest'

Rediff.com26 Jul 2024

Digital house arrest is a tactic where cybercriminals confine victims to their homes in order to scam them. The offenders generate fear by making audio or video calls, frequently posing as law enforcement officers using AI-generated voices or video technology.

Customers, dealers left in the dark on VW scandal

Customers, dealers left in the dark on VW scandal

Rediff.com24 Sep 2015

The German group has set aside 6.5 billion euros ($7.3 billion) to help cover the costs of the crisis and said that 11 million of its cars could be affected worldwide.

Pricing key challenge for health insurance of older citizens: Experts

Pricing key challenge for health insurance of older citizens: Experts

Rediff.com23 Apr 2024

The insurance regulator's move to prod insurance companies to sell health products to all age groups, including those above 65, is aimed at increasing penetration though there would be challenges on pricing due to higher risk perception, experts said. While there was no regulatory cap on age for health insurance policies, most companies had an internal policy which did not allow them to sell health insurance products to persons over 65.

Finnish phone maker HMD plans to make India its manufacturing hub

Finnish phone maker HMD plans to make India its manufacturing hub

Rediff.com10 May 2024

Finnish phone manufacturer Human Mobile Devices (HMD Global), which acquired the Nokia brand name from Microsoft, is planning to make India a key manufacturing hub for its phone exports. The company only began exporting late last year with the Nokia 105 Classic. What started mainly with feature phones will now extend to smartphones - it announced the global launch of models under the HMD brand for the first time a few days ago and these will be available in India too.

Nokia fined for poor customer service

Nokia fined for poor customer service

Rediff.com9 Jun 2011

The District Consumer Redressal Forum (DCRF) here has imposed a fine of Rs 4,000 on a cellphone company for providing poor customer services after sales.

IndiGo accounts for over a third of lost baggage complaints

IndiGo accounts for over a third of lost baggage complaints

Rediff.com8 Mar 2015

Spicejet receives maximum complaints regarding refunds

Know About Loan Closure Process

Know About Loan Closure Process

Rediff.com3 Oct 2023

While the RBI's guidelines aim to streamline the loan closure process, borrowers must remain proactive.

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Rediff.com15 Mar 2024

Domestic air traffic rose 4.8 per cent on an annual basis to 126.48 lakh in February, while more than 1.55 lakh passengers were affected by flight delays during the same period, according to official data released on Friday. In February, Air India's market share rose to 12.8 per cent from 12.2 per cent while that of IndiGo marginally dipped to 60.1 per cent from 60.2 per cent in January. The domestic air traffic climbed to 126.48 lakh in February compared to 120.69 lakh in the year-ago period, the Directorate General of Civil Aviation (DGCA) said.

6 years after interfaith marriage, U'khand man moves SC for wife's return

6 years after interfaith marriage, U'khand man moves SC for wife's return

Rediff.com3 Jul 2024

A bench headed by the then Chief Justice, Dipak Misra, had on May 17, 2018 allowed the woman to go back to her parents, who claimed the 'nikahnama' furnished by Danish was fake and that he had abducted their daughter.

PMC Bank account-holders file police complaint against top brass

PMC Bank account-holders file police complaint against top brass

Rediff.com26 Sep 2019

A delegation of account-holders went to Sion police station in central Mumbai and submitted the complaint against officials of the bank on which the RBI has imposed operational restrictions. The delegation in its complaint alleged that at least 14 people, including the PMC Bank's chairman and all its directors, were involved in misappropriation of funds of the account-holders.

Action against Zomato customer who cancelled order

Action against Zomato customer who cancelled order

Rediff.com1 Aug 2019

"We took suo motu (on their own) action against Shukla," Superintendent of Police (SP) Amit Singh told PTI.

FIR lodged over hacking of Amazon Prime customer's account

FIR lodged over hacking of Amazon Prime customer's account

Rediff.com23 Oct 2020

The FIR was lodged at the Sector 20 police station on Thursday after the complainant, a Noida resident, alleged that her Amazon Prime account got hacked and the problem remains unresolved despite assurance from Amazon boss Jeff Bezos, an official statement said.

HC seeks NCB's preliminary probe details against Sameer Wankhede

HC seeks NCB's preliminary probe details against Sameer Wankhede

Rediff.com18 Apr 2024

On Thursday, the bench, after perusing the plea copy, noted that Wankhede had approached the Central Administrative Tribunal, too, against the notices issued to him by the NCB.